Shipping policy

We're committed to delivering our quality surf wear and accessories worldwide. Below you will find detailed information about how we handle shipping at SMILE surf wear. If you have any questions after reviewing this policy, please contact us at hello@smile-surfwear.com.

1. Shipping Destinations:

  • We ship internationally.
  • Please note that certain locations might not be reachable or may require additional information.

2. Shipping Costs:

  • Shipping is free for orders over $100.
  • For orders under $100, the shipping cost is calculated based on the delivery location and the package's weight and size. The cost will be displayed at checkout.

3. Dispatch Times:

  • Orders are usually processed within 1-3 business days.
  • If there are any delays due to stock availability or unforeseen circumstances, we will notify you immediately.

4. Delivery Times:

  • International shipping times vary by destination but typically range from 5-15 business days.
  • Delivery details will be provided in your confirmation email.

5. Tracking Your Order:

  • Once your order has been shipped, you will receive an email notification with tracking information.
  • You can track your order directly through the link provided or by visiting our website.

6. Taxes and Duties:

  • International orders may be subject to import taxes, customs duties, and fees levied by the destination country.
  • These charges are typically due once the shipped goods arrive at the country of destination.
  • You are responsible for ensuring all duties and taxes are paid directly to the shipping carrier to release your shipment.

7. Customs, Duties, and Taxes:

  • SMILE Surf Wear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damaged or Lost Packages:

  • SMILE Surf Wear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

9. Returns and Exchanges:

  • Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • For detailed instructions on how to process a return or exchange, please refer to our Returns Policy page.

10. Contact Us:

Thank you for choosing SMILE Surf Wear. We look forward to serving you with top-quality surf wear and accessories!